Refunds & payment responsibility

Xirillium does not collect or hold reading payments. Clients pay advisors directly through approved methods. Refunds, partial credits, and payment terms are primarily between the client and the advisor.

Each advisor may publish their own refund and rescheduling policy on their profile. Clients should review those terms before sending payment.

Xirillium may step in to review and mediate when an advisor refuses a clearly legitimate refund, behaves unsafely, commits fraud, or violates platform policy. We can suspend or remove advisors and may help facilitate a fair outcome, but final payment recovery often depends on the payment provider used.

Open a dispute or support request if an advisor: didn't deliver a paid reading, demanded extra payment mid-session, solicited off-platform contact, harassed you, used scam tactics (curses, hidden fees, threats), or refused a refund you're clearly entitled to under their stated policy.

Disagreement with the spiritual content of a reading is not grounds for a refund. Reading accuracy is not guaranteed and is not enforceable by Xirillium.

Filing fraudulent chargebacks for completed services is a violation of client rules and may result in account suspension and ineligibility for future use of Xirillium.