The core rule
Advisors and clients must keep reading-related communication on Xirillium. Advisors may not ask clients to move to phone, text, WhatsApp, Telegram, Instagram, Facebook, email, Cash App notes, PayPal notes, or any other outside channel to continue a reading, collect extra payment, or avoid platform oversight.
Payments vs. messaging
Payments may be sent through approved direct-pay methods shown on Xirillium, but communication about the reading should stay on-platform. Approved payment apps (Cash App, Venmo, PayPal, Zelle, etc.) are used only to send the payment shown on the advisor's profile — not to chat, deliver readings, or negotiate add-ons.
Off-platform requests are prohibited
Advisors may not request, suggest, or accept moving the reading or follow-up to any outside channel.
- Phone calls, SMS, voicemail
- WhatsApp, Telegram, Signal, iMessage
- Instagram DMs, Facebook Messenger, Snapchat, TikTok, Discord
- Personal email accounts
- Cash App notes, Venmo notes, PayPal notes, Zelle messages, or any other payment-app message threads
Sharing personal contact info
Don't share personal phone numbers, social handles, or off-platform usernames in chat — clients or advisors. The system may flag such messages and our team may review them.
Reporting
If anyone asks you to move off-platform, use the Report button inside the chat or open a support request. Reports are reviewed by our team.
Consequences
Violations may result in warning, suspension, removal, or account restriction — even on a first offense for severe cases (fraud, harassment, evasion of refunds, repeated off-platform solicitation).
Have a question or need to report something?Contact support →